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Despite an increase in Mobility-as-a-Service (MaaS) initiatives that aim to pave the way for both public and private MaaS Operators,…
Mobility as a Service (MaaS) is expected to introduce a new mobility model that promotes smarter and more sustainable urban…
Transit agencies are increasingly offering an alternative service for their Americans with Disabilities Act (ADA) paratransit riders. This service is…
America’s payment system is transforming as methods of transacting digitally grow. Digital transactions offer the opportunity to move money faster,…
Reliable access to transportation is essential to holding a job, grocery shopping, and getting to school, child care, social services,…
This newsletter focuses youth transportation topics that are geared towards young people and their adults, school staff, and youth &…
Needham Community Council – Needham, MA
In 2017, the Needham Community Council began supplementing its volunteer driver medical transportation program with trips provided through the ridehailing company, Lyft. Lyft rides were funded through the Needham Community Council operating budget and a donation from Beth Israel Deaconess Hospital – Needham.
Brookline Council on Aging – Brookline, MA
Transportation Resources Information Planning and Partnership for Seniors (TRIPPS) is an initiative of the Brookline Council on Aging. TRIPPS launched in 2015 with initial funding through a grant from the Massachusetts Department of Transportation using federal 5310 funding. We provide information, resources, and support to older adults in Brookline who are looking for transportation options. Our focus has been on older adults who are either not driving or are transitioning from driving to other modes. About 70 percent of our older adults who we work with do not own a vehicle.
Gloucester Health Department – Gloucester, MA
Cape Ann Seniors on the GO launched in October 2019 across the communities of Gloucester, Rockport, Essex and Manchester by-the-Sea to meet an identified need of improving access to healthy food and opportunities for physical activity among low income older adults through increased transportation access. This pilot grew out of the work of the Cape Ann Mass in Motion coalition, a part of the Massachusetts Department of Public Health’s Municipal Wellness & Leadership Program. The need for food and physical activity access was identified through root cause analysis and examining high rates of chronic disease among older adults in our Cape Ann communities. Over half of older adults who reside in Gloucester have four or more comorbidities.
Dakota County Community Services, “The Rapid” – Dakota County, MN
RideLink is a network of five area transportation providers that together provide older adults (age 60+) with door-to-door transportation as a complement to the fixed route bus. RideLink can be utilized for medical appointments, shopping trips, and recreational trips, which sets it apart from other options in the area that limit rides for older adults for specific purposes. RideLink’s providers have multiple types of vehicles that provide service to those who use a wheelchair accessible, and also accommodate service animals and caregivers.
Franklin Regional Transit Authority – Greenfield, MA
In 2019, FRTA launched the FRTA Access microtransit program. In contrast to many microtransit programs that are contracted out to a third-party company, FRTA operates its microtransit in house: FRTA upgraded its scheduling software to allow riders to book on-demand rides, and uses its existing demand-response vehicles to make the trips. Eligible demand-response riders have priority when they reserve in advance, and then any remaining capacity is open to the general public through the FRTA Access app. Initially, riders could only summon rides through the app, but over time FRTA also added an online reservation as some parts of the region lack good cell coverage.
Franklin Regional Transit Authority – Greenfield, MA
In April 2021, the Franklin Regional Transit Authority (FRTA), which provides transportation in 41 communities in rural Western Massachusetts and fixed-route services in the small city of Greenfield, added a new pilot to expand mobility for workers needing to commute to late night and early morning shifts. In partnership with the local Workforce Board, FRTA received a grant to fund taxi rides for workers needing to get to second and third shift jobs during hours when public transit was not operating. In addition to getting a ride to work, participants could also stop at a childcare facility if they needed to drop off or pick up their children on the way.
SeniorCare Inc. – Gloucester, MA
Recognizing that they would not be able to fill all trip requests with just their volunteer driver program, they also set out to become knowledgeable about other transportation options in the region, and to share that information with their riders. SeniorCare began by reaching out to area Councils on Aging and the local transit authority to learn about their transportation services. They compiled a town-by-town listing of transportation resources, posted on the SeniorCare website. To keep the information up to date, SeniorCare does regular outreach. When a new caller requests a ride, SeniorCare’s Transportation Coordinator discusses all transportation options appropriate for them and mails them a welcome packet with that information.
Franklin Regional Transit Authority – Franklin County, MA
In November 2021, Franklin Regional Council of Governments (FRCOG) a new program, entitled the Franklin County Access Pilot for Nonprofits. It was created for a coalition of local health and social service agencies. FRCOG had funding from a state legislative earmark that they originally planned to use to subsidize Lyft rides. The Lyft pilot was delayed due to lack of Lyft drivers in the rural area, and in the meantime, FRTA’s in-house ride-hailing program, Access, launched. , so FRCOG pivoted to subsidize microtransit rides instead of Lyft rides. FRTA’s Advisory Board met in May 2022 to discuss the future of these initiatives and voted to make the FRTA Access a permanent program.
OCCK Public Transportation – Salina, KS
On the Go: Enticing Seniors to Try Salina’s Public Transportation program began in 2022 as a partnership between the Salina Senior Center, OCCK Transportation and the Mobility Manager for North Central Kansas. The goal of the program is to increase the number of senior citizens using Salina’s public transportation system.
Cape Cod Regional Transit Authority – Hyannis, MA
To promote access for Cape Cod residents to specialty medical appointments in Boston, the Cape Cod Regional Transit Authority (CCRTA) has run a Boston Hospital shuttle since 2001. The shuttle starts on the Outer Cape and picks passengers up at seven stops in different Cape towns, and then drives into Boston and drops passengers off at their appointments. In the early afternoon, the shuttle picks riders back up for the return trip to the Cape. Prior to the pandemic, service ran one daily round trip five days a week; since the pandemic, the shuttle runs Monday through Thursday. In order to serve as many residents as possible, the shuttle is open to the general public.
City of Pittsfield RSVP Program – Pittsfield, MA
Wheels for Wellness exemplifies two promising practices: cross-sector collaboration and building on existing assets. When deciding what type of transportation program to pilot, the partners selected a volunteer driver program because it built on what they identified to be the county’s assets: an older population, a high rate of car ownership, and a strong regional culture around looking out for each other. They then looked to existing volunteer driver programs in the region to see how they might scale these local and regional initiatives. A regional volunteer driver program run by an all-volunteer healthcare facility in Southern Berkshire County inspired them to serve the entire county. They then identified the Pittsfield RSVP program as having potential to scale up its operations.
Maumee Valley Planning Organization – Maumee Valley, OH
The mobility management program at Maumee Valley Planning Organization began in November 2020. The project launched a Coordinated Transportation Plan with the goal of developing consensus across all jurisdictional counties.
Dakota County, Minnesota
Dakota County residents with disabilities and older adults have long experienced a mismatch between their transportation needs and what’s been available to fill those needs. That mismatch has been characterized by limited days, hours, and areas of service, various eligibility requirements, and the necessity for significant pre-planning of trips.
In March 2019, the County began offering Lyft as an option for individuals getting to and from employment, and later that year, to other destinations.
Under Medicaid’s Home and Community Based Service Waivers (HCBS), transportation is provided as a billable service under specific waivers, such as for those with brain injury developmental disabilities, Community Access for Disability Inclusion (CADI) waivers, and Alternative Care/Elderly waivers. Under the Lyft program, the County bills the person’s Medicaid Waiver directly for the total monthly amount the individual used Lyft under HCPC T2003 UC.
Australia’s first Mobility as a Service (MaaS) trial commenced in April 2019 in Sydney, running for two years. This report…
This report compiles blog posts published on the National Center for Mobility Management website. The posts cover closely related topics:…
The 2020 COVID-19 pandemic and the rise of social movements to advance racial justice have highlighted the wide disparities in…
Technical Assistance Coordination Library The Transportation Technical Assistance Coordination Library (TACL) provides a sustainable methodology and platform for access and…
Mobilizing Transit and Public Health Partnerships for COVID-19 Vaccinations: Practical Examples – Part 3 NCMM hosted this webinar to assist…
The purpose of this report is to provide an overview of the latest best practices that can enable the effective…
This discussion paper has attempted to utilise findings from the user perspective, in an interplay with (mainly) the service perspective,…
The Mobilizing Transit and Public Health Partnerships for COVID-19 Vaccinations series has provided examples from around the country of practical…
In this brief, NCMM has researched and sourced national examples that support the ability of transit agencies, human service and…
This NCMM information brief can help mobility management professionals identify potential transportation services that can be included in a continuum…
Mobilizing Transit and Public Health Partnerships for COVID-19 Vaccinations: Practical Examples – Part 1 NCMM hosted this webinar to…
Functions:Trip InformationTrip Payment Subfunctions:Itinerary Planning (web)Real Time Information (web) Applicable Grants:None Description: EMBARK, which serves the Oklahoma City metro area,…
This industry-leading report includes an overview of the current state of MaaS technology, different approaches to deliver MaaS by public…
The transportation sector is now the primary contributor to greenhouse gas emissions in the USA. The Transportation Climate Initiative (TCI),…
The purpose of this State Health Official (SHO) letter is to describe opportunities under Medicaid and CHIP to better address…
Regional and state-wide mobility systems currently planning, operating or implementing one-call/one-click (OC/OC) systems convened through a peer exchange to discuss…
Functions: Trip Information Subfunctions: Itinerary Planning (web) Applicable Grants: None Description: The Mass Transportation Authority (MTA), based in Flint, Michigan,…
A collection of FAQ pages from the FTA in response to increasing interest throughout the transit industry about partnering with…
The Review Team examined the full set of transit technologies and identified lists of most needed technologies for each service…
The Formula Grants for Rural Areas program provides capital, planning, and operating assistance to states to support public transportation in…
Explains how states can use untapped funding options under the Affordable Care Act to expand services for targeted low-income populations…
In May 2016, the Federal Transit Administration (FTA) awarded a Mobility on Demand Sandbox Demonstration grant to a two-region partnership…
This issue brief provides definitions and summaries of the concepts of “food insecurity” and “food insufficiency” and offers initial data…
The Rogue Valley Transportation District (RVTD) of Southern Oregon developed the Go Vets program which ran from April to August…
An 8-step tool for creating a customized travel plan for individuals, including detailed worksheets to use in completing the plan.
As part of NCMM’s Mobility Management Connections (MMC) networking and mentoring platform, MMC Conversations is an informal forum for mobility management…
This report, required by FAST Act Section 3006(c), identifies challenges and barriers to improving access to transportation for targeted populations…
Mobility Management Connections ConversationAugust 13, 2020 As part of NCMM’s Mobility Management Connections (MMC) networking and mentoring platform, MMC Conversations is an…
NCMM’s Integrating Emergency Management and Mobility Management report explores emergency management concepts, synergies with mobility management, and potential strategies for…
NCMM’s Statewide Mobility Management: Factors Affecting the Creation and Success of Networks study and report examines those characteristics that sustain…
This guide defines Federal fund braiding for local match and program eligibility to enable Federal agencies and Federal grant recipients…
This toolkit is intended to guide transit agencies on steps they can take to help combat human trafficking, including how…
NCMM investigated the hypothesis that a lack of transportation can be shown to be associated with incidences of social isolation…
This American Journal of Public Health article quantifies the number of people in the US who delay medical care annually…
Nearly all transit agencies are seeing potential benefits to multimodal payment convergence. However, many agencies find that implementing necessary upgrades…
Five different business models for mobile fare payment apps are examined, as the world of apps used by transit agencies…
This guide focuses on how communities can provide transportation services to support access to rural healthcare, which may also benefit…
“Multi-modal planning creates communities where it is possible to get around by walking, bicycling and public transport. This provides various…
This report details the interconnected challenges of transportation access and healthy food access, and provides strategies and solutions for communities…
This fact sheet describes FTA’s Enhanced Mobility of Seniors & People with Disabilities program (49 U.S.C. Chapter 53, Section 5310) as reauthorized under…
This circular provides guidance to recipients and subrecipients of Federal Transit Administration (FTA) financial assistance necessary to carry out provisions…
One of Smart Columbus’ goals is to create opportunity for Columbus residents by providing better access to jobs and services…
This report offers examples of policies and pilot programs that take into consideration the transportation needs of persons with disabilities.…
“Members of the CCAM recently met in person and published a strategic plan (Mobility for All 2019-2022). The Council will…
The 85th percentile rule in speed limit setting—an arbitrary but longstanding convention—has begun to weaken in recent years, with new…
This resource guides communities through the various steps of performing an inclusive walk audit. A walk audit is an activity…
The face of transportation is changing, with lots of new ways to get places, including ride-share services such as Uber…
Functions:Trip Information Subfunctions:Itinerary Planning (phone + web) Applicable Grants:Veterans Transportation and Community Living Initiative (VTCLI) Description:The Simply Get There website…
Functions:Trip InformationTrip Booking Subfunctions:Provider Options (phone) Reservation Service (phone) Applicable Grants:Veterans Transportation and Community Living Initiative (VTCLI) Description:Veterans Ride Connect explains…
Functions:Trip Information Subfunctions:Itinerary Planning (phone + web) Applicable Grants:Veterans Transportation and Community Living Initiative (VTCLI) Description:The FindMyRidePA website describes the…
Functions:Trip Information Subfunctions:Provider Options (phone + web) Applicable Grants:Veterans Transportation and Community Living Initiative (VTCLI) Description:The MyVetRide.org website explains “MyVetRide.org is…
Functions:Trip Information Subfunctions:Itinerary Planning (web) Applicable Grants:Veterans Transportation and Community Living Initiative (VTCLI) Description:The Utah Ride Link website explains its service,…
Functions:Trip Information Subfunctions:Itinerary Planning (web) Applicable Grants:Veterans Transportation and Community Living Initiative (VTCLI) Description:TransPortal’s activities are explained on its website,…
Functions:Trip Information Subfunctions:Provider Options (web) Applicable Grants:Veterans Transportation and Community Living Initiative (VTCLI) Description:Find A Ride is a mobility discovery…
Functions:Trip Information Subfunctions:Itinerary Planning (phone + web) Applicable Grants:Veterans Transportation and Community Living Initiative (VTCLI) Description:The Trip Resource Center explains…
This calculator is designed to help community-based organizations and their health system partners plan sustainable financial arrangements to fund the…
Functions:Trip Information Subfunctions:Itinerary Planning (web) Applicable Grants:Mobility on Demand (MOD) Sandbox Program Description:TriMet is an agency that “provides bus, light…
Functions:Trip Information Subfunctions:Provider Options (web) Itinerary Planning (web) Applicable Grants:None Description:From a Livingston County News article, “Livingston County has launched a…
Functions:Trip InformationTrip Booking Subfunctions:Provider options(phone + web)Reservation service (phone) Applicable Grants:Veterans Transportation and Community Living Initiative (VTCLI) Description:The Alliance for…
Functions:Trip Information Subfunctions:Provider Options (phone + web) Applicable Grants:Veterans Transportation and Community Living Initiative (VTCLI) Description:Myride2 has a “Find a Ride…
Functions:Trip Information Subfunctions:Provider Options (web)Itinerary Planning (web) Applicable Grants:Veterans Transportation and Community Living Initiative (VTCLI) Description:Transportation Resource Information Point (TRIP)…
Functions:Trip Information Subfunctions:Provider Options (web)Itinerary Planning (web) Applicable Grants:Veterans Transportation and Community Living Initiative (VTCLI) Description:As explained on the LinkForCare.org…
Functions:Trip Information Subfunctions:Provider Options (web) Applicable Grants:Veterans Transportation and Community Living Initiative (VTCLI) Description:Outreach is described on its website as…
Functions:Trip Information Subfunctions:Itinerary Planning (web) Applicable Grants:Veterans Transportation and Community Living Initiative (VTCLI) Description:The VetLink Trip Planner website includes a note…
Functions: Trip Information Subfunctions: Provider Options (web) Applicable Grants: None Description: The Maricopa Association of Governments (MAG) explains on its website…
State of Vermont Spotlight Project This project builds off of Go! Vermont, a robust multi-modal transportation information program for the…
Denver Metro Area Spotlight Project The Denver Metro Area project has two owners, the Denver Regional Council of Governments (DRCOG)/Denver Area Agency…
Northwest Phoenix Metro Area Spotlight Project Northwest Valley Connect (NVC) is a nonprofit that formed and began operations in 2014…
Central Florida Spotlight Project LYNX, the transit agency for the Orlando metro area, has led multiple efforts. To address the…
This report unpacks the interdependency between the provision of Medicaid NEMT and local public transportation. It uses case studies of…
Functions: Trip Information Subfunctions: Itinerary Planning (web) Provider Options (web) Applicable Grants: Massachusetts Department of Transportation Community Transit Grant (CTG) Description:…
Functions: Trip Information Subfunctions: Provider Options (web) Applicable Grants: N/A Description: Lutheran Social Services of Wisconsin and Upper Michigan explains…
The report identifies the biggest challenges to health equity facing our transportation system and the best tools to address the…
This Research in Progress Webinar discusses several low-cost ways of improving transportation opportunities for low-income urban diabetic patients, including providing…
Have more mobility news that we should be reading and sharing? Let us know! Reach out to Sage Kashner (kashner@ctaa.org).
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