Mobility Management in Practice Series

Each year the National Center for Mobility Management develops briefs on current topics in the field of mobility management. Any mobility management professional is welcome to suggest topics that they would like to have NCMM staff research by contacting us by email or by phone (866-846-6400).


State of the State: Transportation Coordination and Mobility Management Efforts in Florida (April 2021) Florida has long been at the forefront of innovative thinking regarding coordinated transportation, especially for the “transportation disadvantaged." In 1989, the Florida Legislature created the Commission for the Transportation Disadvantaged (CTD) within the Department of Transportation (DOT) to coordinate the transportation services provided to the transportation disadvantaged. This brief explores the structure, funding models, and the current status and hurdles faced by the CTD.

Cross Sharing and Cross Partnership Funding Models (March 2021). In this brief, NCMM has researched and sourced national examples that support the ability of transit agencies, human service and non-transportation organizations to connect services across multiple types of funding sources. By implementing cost sharing and cross partnership funding programs to coordinate transportation services, agencies and organizations can leverage resources to allow for expanded services to vulnerable populations and other riders who may not have access to standard public transportation options. This guide explores available funding sources and highlights a diverse range of cost sharing and cross partnership funding examples and case studies that have been obtained by interviewing stakeholders from around the country, and is intended to be utilized by mobility managers as a tool to implement similar models in their communities.

Framework to Develop a Continuum of Mobility Services (March 2021). This NCMM information brief  can help mobility management professionals identify potential transportation services that can be included in a continuum of mobility services, to ensure that people with disabilities, older adults, and those with low income have opportunity created by safe, reliable, and accessible transportation options. Second, this brief can help mobility management professionals identify funding sources, using a mix of public and private revenue, to support the advancement of mobility systems. Finally, a continuum of mobility services requires continuous evaluation to ensure that the needs of riders are addressed. Only through a persistent focus on the return on investment and the assessment of mobility inputs can transportation administrators, planners, and funders truly recognize the value of such investments.


Integrating Emergency Management and Mobility Management (July 2020). Explores emergency management concepts, synergies with mobility management, and potential strategies for mobility management professionals looking to partner with emergency managers. In addition, NCMM researched and interviewed stakeholders from around the country to share five case studies of programs that showcase the promise of partnerships with emergency management.

Statewide Mobility Management: Factors Affecting the Creation and Success of Networks (July 2020). Builds on the findings presented in the 2018 Mobility Management: State of the States Report. It documents that in many ways, statewide mobility management networks are at the forefront of the next generation of the delivery of transportation services. Although there is no single blueprint for implementing a successful network – and definitions of “success” vary widely – the research and analysis demonstrate that there exist a growing body of best or promising practices around mobility management that can greatly benefit existing and nascent networks.

State of the State: Transportation Coordination Efforts in Kansas (January 2020). Over the past nine years, Kansas has made efforts to better coordinate transportation services across the state.  Implementation of the transit coordination efforts is led and managed by the Kansas Department of Transportation (KDOT). One of the main features of the Regional Transit Business Model are the coordinated transit districts (CTDs), in which teams of transit providers, city and county officials, medical providers, and human service agencies were

State of the State: Transportation Coordination Efforts in Nebraska (January 2020). The Nebraska Department of Transportation (NDOT), along with a broad range of partnering agencies, initiated the Statewide Mobility Management Project in December 2015 with the goal of improving travel options for residents and visitors of the state. Through this statewide approach to addressing mobility needs, alternatives that fill in service gaps were identified, and an implementation plan was initiated.

Examples of Mobility on Demand Policies and Public-Private Partnerships to Increase Accessibility. This case study offers examples of mobility on demand policies and programs that improve accessibility for individuals with disabilities.  Informed by five policies and over 20 programs at the state and local level, the report identifies innovative approaches that improve accessibility for individuals who previously have been left behind in the wake of mobility-on-demand. The examples are organized by Policies and Service Coordination & Trip Planning Programs. Each example provides an overview of how the program featured works, unique partnership qualities, and additional information.


Opportunities to Improve Community Mobility through Community Health Needs Assessments. As a part of the Affordable Care Act, tax-exempt hospitals are required to perform community health needs assessments (CHNAs) every three years to identify the obstacles to improving community health, and then to create an action plan to address those obstacles. Many of these CHNAs have subsequently focused on mobility issues, which include access to transportation, safe biking and pedestrian facilities, and the ability to reach essential amenities, among other factors that inhibit or enable people to achieve better health outcomes.

This report explains CHNAs, what steps certain communities, guided by their CHNAs, have taken to address mobility challenges, and what, if any, impact such strategies have had. The report also identifies opportunities and strategies for mobility professionals to play a greater role in the CHNA process and engage local healthcare entities in community mobility issues.

Building a Regional Mobility Management Network: Lessons from a Regional Planning Organization. Councils of Governments can have a major role in building state and regional mobility management networks. In this new NCMM Information Brief, the Greater Portland Council of Governments, Maine, describes their work to coordinate human service transportation through mobility management. The resource offers suggestions and lessons learned that can be replicated nationally

Summary of NCMM Peer Exchanges. NCMM hosted a series of peer exchanges on various issues within the public transit industry such as the transition from transit agencies to mobility authorities, demonstrating a commitment to innovation through partnerships with traditional and new stakeholders, and exploring new and innovative integrated mobility models. This document summarizes the conversations occurring in the mobility industry.

State of the States Report 2018: Statewide Mobility Management Networks are vehicles to further the cause of comprehensive transportation coordination efforts, and support services for riders with disabilities, older adults, and those with low income, while simultaneously improving mobility services for all riders.

Drawing upon survey results and a nationwide scan of existing mobility services, NCMM, with the support of the University of Illinois, Chicago, produced this report that seeks to provide  a set of recommendations for human services and transportation professionals interested in improving existing or implementing new statewide mobility management networks, as well as understanding barriers to formation and sustaining mobility management networks at the state level. NCMM will publish state profiles in the near future.

Autonomous Vehicles: Considerations for People with Disabilities and Older Adults. The age of autonomy is coming. Though we don't know when, it's important to begin planning now to ensure this new mobility revolution includes people with disabilities and older adults from the very start. NCMM provides context and considerations for mobility managers to positively contribute to this shift.

Improving Mobility Access through Complete Streets and Mobility Management. Mobility management and Complete Streets are closely related concepts, focusing on the integration of the two areas to reach common goals of safety, livability, customized transportation solutions, equity, and accessibility. Explore what defines Complete Streets, why integrating the two initiatives makes sense, the role that mobility managers have within the context of local Complete Streets projects, and firsthand remarks from mobility management professionals on how they became engaged in the Complete Streets movement in their towns and regions.

Mobility as a Service: Concept and Practice. Mobility as a Service (MaaS) is a growing concept that aims to integrate all available transportation options in a given area to streamline access to local transportation options.  This is an introductory guide to the concept and what it could look like as communities progress through its many steps.


Mobility Management: Introduction, Implementation, Community Service and Seniors. Highlights the principles and history of mobility management for Senior Corps programs and presents special issues surrounding mobility management and senior mobility. The guide is divided into three sections: 1) the basic concepts and history of mobility management, 2) a step-by-step reference for starting a mobility management practice, and 3) mobility management for seniors as a specific population.

Coordination: Community Models, Outcomes & Lessons Learned. Takes a look at four coordination models—including one transit model—that offer lessons for public and private transportation managers. The models include partnerships and initiative programs created during the Hurricane Irene recovery period in New England; consolidation of county transit services in Minnesota; planning for mill town revitalization in Maine; and how transportation and food programs have worked together to help children access summer meals.


Transportation to Healthcare Destinations: How A Lifeline for Patients Impacts the Bottom Line for Healthcare Providers. This document provides transportation providers with an understanding of the many ways in which the healthcare industry is affected when patients lack transportation to appointments. The companion document, Resource Guide for Conversations Between Transportation Professionals and Healthcare Professionals, assists transportation professionals in starting those conversations.

Carsharing: Providing Vehicle Access for People with Low Incomes. Introduces mobility management professionals to the concept of carsharing and explores how this type of service could benefit the individuals they work with, including those with lower levels of income.

The Complete Trip: Helping Customers Make a Seamless Journey. Introduces the concept of the “complete trip”— from planning and booking the trip to paying for and embarking on the journey to negotiating the physical infrastructure (e.g., sidewalks, street crossings) associated with the trip. It encourages mobility managers to anticipate potential stumbling blocks that may be encountered by the people they serve along the journey and to be proactive in assisting people in achieving a seamless trip. (Word version)

Cost-Sharing for FTA Grantees. Discusses issues that may arise as mobility managers collaborate with human service agencies in their community to provided coordinated transportation services. In these types of discussions, questions often arise about whether funds from human service agencies can be used to help match Federal Transit Administration funds. This brief reviews existing guidance on this issue.

Meeting the Health Care Access Needs of Veterans. Describes Veterans Affairs (VA) services designed to improve veteran’s access to health care, shares success stories of mobility managers working within and outside of the VA system to expand access options for the veteran community, and discusses opportunities for mobility managers to facilitate partnerships between community and veteran transportation providers.

Performance Measures for Mobility Management. Explains the value of performance measurement to mobility management, lays out a process for developing a performance measurement strategy, and suggests measures for a range of mobility management activities and ways to effectively share and leverage performance measurement results.

Transportation Strategies to Connect Youth with Summer Food Programs. Explores potential collaboration strategies mobility managers, transportation providers, and summer meal sites can pursue to reduce the number of children who go hungry each summer. Concludes with suggested strategies that mobility management professionals can use to support access to summer food programs programs within their communities.


Facilitating Public Input into Transportation Plans: The Role for Mobility Management Practitioners. Looks at types of transportation planning organizations, transportation plans, and public involvement processes, and then explores the role of mobility managers in facilitating the public’s input into the plans.

Integrating Services Across Transportation Modes.  Discusses the integration of transportation modes through a mobility management approach.


Affordable Housing and Transportation: How Two Sectors Join Forces to Support Low-Income Populations. Examines different strategies employed to support the travel needs of older adults, people with disabilities, and low-income families in connection with housing. Travel orientation, ambassador, buddy programs are featured.

Developing Human Service Transportation Coordinated Plans. Profiles five communities that have developed coordinated human service transportation plans.

Promising Practices in One Call/One Click Transportation Information Programs. Profiles single-point transportation information access provided by a one-call and/or one-click (OC/OC) service in five communities.

Transportation Coordination: Enabled by Technology and Innovative Design.  Profiles service coordination through the use of technology.

The Versatility of Cycling: Programs Evolve to Respond to Diverse Customer Needs. Reviews types of bicycle programs that exist, the populations they are serving, the innovations being implemented to expand the numbers of people who bike, and the community partnerships that are making these programs happen.


Making First/Last Mile Connections to Transit: How Carsharing and Bikesharing Programs are Improving Connectivity. Looks at how car sharing and bike sharing programs are improving connectivity to transit.

There’s an App for That: Apps Help Mobility Management Professionals Empower Their Customers. Explores smartphone apps that assist people with disabilities, older adults, and people with limited income to connect to transportation options.


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