From the National Center for Mobility Management (NCMM), a technical assistance center funded by the Federal Transit Administration to promote customer-centered mobility strategies that advance good health, economic vitality, self-sufficiency, and community. Learn more about NCMM’s work at nc4mm.org. The Mobility Lines podcast covers myriad topics of interest to mobility management and transit professionals and is disseminated in the interest of information exchange. Neither the NCMM nor the FTA assumes liability for its content or use. The opinions and conclusions expressed herein are solely those of the authors and should not be construed as representing the opinions or policy of any agency of the federal government.