Data shows about half of calls for wheelchair rideshares go unanswered, stranding disabled users
- Date: 07/14/2023
Ridesharing has become a convenient way of life, but that’s not so for everyone. Passengers who use a wheelchair often…
New Jersey Transit is trying to improve its Access Link program to provide services for people with disabilities. In December, NJ Transit reached a settlement agreement with the Department of Justice requiring the transit agency to improve Access Link.
As part of the settlement, a new pilot program has been created that allows people with disabilities to use an Uber or Lyft instead of Access Link. “The goal of this pilot program is to improve the Access Link travel experience by expanding options for our customers, by reducing waiting times and trip times, while also making it more cost-effective for NJ Transit,” said Kevin Corbett, president and CEO of NJ Transit.
Have more mobility news that we should be reading and sharing? Let us know! Reach out to Sage Kashner (kashner@ctaa.org).
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