This volunteer program helps asylum seekers navigate public transit

The Greater Portland Council of Governments estimates that more than 400 families are staying at hotels across the region as communities actively look for solutions in terms of housing. Another challenge stands out: transportation. Asylum seekers don't have access to cars, and many don't know how to navigate our public transportation system.

One former refugee is working alongside the Greater Portland Council of Governments to create the bus ambassadors program, teaching those with limited language skills how to use public transportation. The program is a partnership with the South Portland Bus service and the Greater Portland Metro. The route comes right to the people that need it most every Tuesday and Thursday the bus comes to three hotels in Yarmouth and Freeport that hundreds of asylum seekers currently call home. Funded by Cumberland County American Rescue plan funds, these new Mainers pay nothing to get their essential services and learn a complex bus system in their own native language. Those volunteering as bus ambassadors speak ten different languages. While the bus ambassadors program goes directly to hotels in Yarmouth and Freeport, other residents from all backgrounds in the Greater Portland area that are looking to use the bus service can request help too.