Lyft Partnership Works to Boost Care Access, Patient Experience

  • Author: Sara Heath
  • Source: Patient Engagement Hit
  • Date: 01/30/2020

"A new partnership between CommonSpirit Health, non-emergency medical transportation broker LogistiCare Circulation, and rideshare provider Lyft aims to drive patient care access and address the social determinants of health, the trio announced in a press release.

Using broker services from LogistiCare Circulation, CommonSpirit providers will be able to coordinate a Lyft ride for individuals in need of non-emergency medical transportation (NEMT).

As of 2017, limited access to medical transportation was the leading reason for patient no-shows and missed appointments, according to data from the American Hospital Association (AHA).

All said, nearly 3.6 million individuals did not access care in 2017 because they did not have a ride to the hospital or clinic, with nearly 4 percent of children missing their medical appointments because they didn’t have a ride to the doctor, AHA reported."

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