Kansas City sees IRIS as the ‘future’ of public transit. But is it coming at the expense of buses?

  • Date: 07/12/2023

The city’s new on-demand transit service, IRIS, will now serve riders across the entire metro, with the intention of filling in the gaps of existing bus routes. The expansion is happening at the same time that KCATA hikes the cost of providing bus service to surrounding municipalities, causing concerns about accessibility.

Kansas City’s on-demand transit service, IRIS, recently expanded to cover the entirety of the city.

IRIS is a service that allows passengers to request to be picked up and dropped off, similar to Uber or Lyft, either through a smartphone app or by calling. But unlike other rideshare apps, IRIS does not pick up and drop off passengers directly at desired locations, only at predetermined stops.

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