How Lyft is Improving Access to Care for Millions of US Medicaid Recipients August 20, 2020

  • Date: 08/20/2020

National transportation broker Access2Care partners with Lyft on its transportation program. The health plan evaluated the impact of Lyft for 11,400 members who used the service to get to and from routine medical appointments and urgent care between April 2018 and April 2019. Results include:

  • 40% decrease in emergency room (ER) utilization
  • 15% decrease in low acuity non-emergent (LANE) ER utilization
  • 12% decrease in ambulance utilization
  • 45% increase in compliance rate for 42 Healthcare Effectiveness Data and Information Set (HEDIS) measures
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