What are the Essential Elements that define your service as a
One-Call or One-Click?
- Webinar #1, May 8: Slides, webinar recording, post-webinar evaluation and resources referenced in webinar:
- Community Self-Assessment tool to be used by communities preparing to establish a one-call/one-click service
- One_Call_One_Click_Activity_Checklist NCMM_OCOC_Webinar_#1
- Q & A from webinar
- Webinar #2, May 15: Slides, webinar recording, and post-webinar evaluation, plus resources noted during the webinar:
- View video of Ethan Nelson, IT support for the Lane Transit, on the technological issues his agency faced in expanding its one-call service
- Listen to Cora Potter describe the progression of Portland (OR)-areas Ride Connection one-call center from paper to fully electronic as part of the 2011 webinar "Exploring One-Call/One-Click Services"
- Presentation on how Kansas City area partners developed the one-click transportation information site, Link for Care, funded through the Veterans Transportation & Community Living Initiative grant (2011-2013)
- Q & A from webinar
- Webinar #3, May 21: Slides, webinar recording, post-webinar evaluation, plus resources noted during the webinar:
- Database of one-click operational sites, with links and identifying features of each site.
- Guidance on Preparing MOUs and IGAs
- Sample MOU for vehicle sharing
- Alameda Mobility Resources Inventory Survey
- Transportation Provider Profile. Questionnaire to solicit comprehensive information on transportation provider agencies, in 6 sections: 1) organization/agency information, 2) service characteristics, 3) vehicle characteristics, 4) driver characteristics, 5) rider characteristics, 6) other features.
- Homework: Uncle Joe persona. Use this scenario, or one you create yourselves, to demonstrate how a member of the public will interact with your one-call or one-click solution.
- Homework: Napkin pitch template. Use this template to describe the key components of your one-call or one-click solution. This will help you crystalize your description of your solution, as if you were presenting this to a funder, legislator, or potential partner.
Call Center models and resources
- ADRC Technical Assistance website: Provides links to Aging & Disability Resource Center (ADRC) resources by state.
- AIRS website: AIRS sets standards for call centers that provide information & referral assistance. Site introduces and defines the AIRS taxonomy (detailed listing) of human services, AIRS resources, and training opportunities.
NCMM One-Call/One-Click Toolkit
- One-Call/One-Click Guide
- Case studies of transportation-related one-call/one-click services
- Key organization information (scroll down for information about specific organizations)
Suzanne O'Neill, Transit Plus, course instructor
Amy Conrick, National Center for Mobility Management