Episode 6 of the Mobility Lines Podcast is now available!
The latest episode of the Mobility Lines Podcast focuses on gaining key skills for implementing and maintaining One-Call/One-Click systems while avoiding common stumbling blocks. Kevin Chambers, NCMM’s transit technologist, held a conversation with Janae Futrell, NCMM’s OC/OC systems consultant and owner of Civic Sphere. The two discussed strategic planning, setting the project vision, and establishing clear action steps—all tailored to each organization’s unique OC/OC effort, and talked about examples from an OC/OC training from NCMM in the Fall of 2020. The conversation also covered common stumbling blocks that organizations might face in implementing an OC/OC system, with some helpful tips and resources, and ways to show the value of improving the digital experience aspects of services.
OC/OC systems are all about options, and there’s no wrong way to get started or to grow a system. One-Call/One-Click systems inform the public about most, if not all, available transportation options for all populations in a given geographic area. In their full deployment, One-Call/One-Click systems enable users to access trip information; where required, confirm eligibility for and book trips; and pay for trips. This allows community members to plan and implement travel within a single system or seamlessly across multiple systems.